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Resultaten
The Trusted Advisor
Design. Think. Make. Break. Repeat.
This handbook documents sixty methods used in design innovation projects leading…
Artificial Intelligence in actie
Artificial Intelligence (AI) ontwikkelt zich razendsnel tot bron van praktisc…
Kleine boekjes - grote inzichten 1 - De kleine Carnegie
Dale Carnegie heeft door de jaren heen miljoenen mensen geïnspireerd met zijn i…
Zeg dat nog eens?
“De sleutel is niet intelligentie…
The Experience Economy with a New Preface by the Authors
Twenty years ago, this seminal book on experience innovation by Joseph Pine and …
The Cult of the Customer
In todays competitive business climate, you cant just satisfy your customers…
Never Lose A Customer Again
Award-winning speaker and business consultant Joey Coleman teaches audienc…
Raving Fans
With a new foreword by Ken Blanchard
A straightforward and snappy g…
Conducting a Contact Center Assessment
How to evaluate the efficiency of your contact center operation, including key b…